Terms and conditions of use

Please read these carefully prior to placing an order.

Please read these terms and conditions (the "Terms") carefully as they affect your rights and responsibilities under the law and set out the terms under which We make available the online The Handy Shop Personalisation and its associated applications (the "Service") for the purchase of Our products ("Products").

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

The Service

These Terms will not form a binding contract between you and Us for the purchase and supply of the Products until the following conditions have been met:

(a) you have submitted your offer to buy certain Products (your "Order") using the order facility provided; and

(b) We notify you by e-mail that your Order for those Products has been accepted and that We agree to supply the Products to you in accordance with our specified method of delivery. Once a binding contract exists,

We will supply goods that conform with your Order. We will use reasonable endeavours to respond to your Order within a reasonable length of time but the service is provided on an "as is" and "as available" basis, and We make no representation or warranty that the Service offered will be accessible, or usable by you, or error free.

We reserve the right without notice to you, to suspend or alter the operation of the Service, at our sole discretion or for legal or technical reasons. We will give you as much notice as possible prior to taking any such actions but prior notice may not always be feasible for a variety of reasons. All promotional offers (the "Promotion") provided as part of the Service from time to time are limited to one Promotion per customer. If you register multiple accounts or register more than one account per household, We reserve the right to withdraw the Promotion and cancel any related Orders. Due to the personalised nature of an Order, you will not be able to cancel the Order after you have submitted it because we may have already started to produce the item.

Use of the Service You agree only to send material in which you own the copyright (e.g. you took the photographs or they were taken with your permission with your camera) or images which you are authorised to send to Us. You agree not to send Us any images which may be objectionable. You agree not to infringe the intellectual property rights of any third party.

You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of this Service in contravention of this section, for both Music ownership and images. Further, in these circumstances, We shall be entitled to cancel any pending orders for Products to be made for you and terminate any access permission granted to you by Us forthwith, without notice to you. Any photos you send to the The Handy Shop will only be retained for completion of the order.

Delivery

Please note that We only deliver to addresses within England, Scotland, Wales and Northern Ireland.

Mail Order Service Orders will be delivered to you at the address given. The time of delivery is an estimate only and We shall not be liable for any late delivery of the Products or any loss or damage caused as a result of that delay. Delivery times may be extended over Bank Holidays.

Returns

Due to the personalisation of the order we can not accept any returns.

Payment

The prices payable for the Products that you order are set out on the Site. All prices are expressed inclusive of any VAT payable unless otherwise stated. You can pay by any Mastercard or Visa credit card or most debit cards using PCI compliant SUMUP service. Your credit or debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure by SUMUP.

Refunds on promotional offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.

Your statutory rights are not affected. Any product credits that you purchase must be used before they expire. If you do not use your credits before expiry We will be unable to refund any un-used credit balance.

General

These Product Terms are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way We deal with any disagreement and you want to take escalated proceedings, you must do so within the United Kingdom. We reserve the right to modify, suspend or discontinue this Service (or any part of it) without notice to you and shall not be liable to you if We exercise these rights. Except as expressly set out in these Product Terms, all use of your personal information will be made in accordance with the Privacy Policy.